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We highly recommend that you plan out any change request you have and submit a week or two in advance of needing the change.

This allows us to follow a proper approval process as well as fit
the request into our existing development schedule. Rapid turnaround
requests require us to pause an existing client project, already in
progress, in order to work on your change request.

If there are multiple pages that need edits, please submit separate requests for each page. Or you may detail longer requests in a Google Doc and share the link below.
We need a point of reference to locate the section.
Use "Urgent" for major issues (like 'my site is down' or not loading) or rapid turn-around request. --> * If this is a rush edit request a 50% fee will be added to the hourly rate for each hour it takes to complete the task.
Use a Google Doc or a Word Doc if you need more space to describe the request.
Click or drag a file to this area to upload.
**This is highly recommended and is very helpful to our team. We use the browser extension Awesome Screenshots. But you can use whatever works best for you.
Optimal if there are multiple sections or pages that need edits. Adding screenshots and images within the doc when possible. You may also use the upload area to attach a Word Document.
* If this is a rush request a 50% fee will be added to the hourly rate for each hour it takes to complete the task.
If this is a more complex request, please use the calendar link to schedule a call to discuss.

Turn-Around Times

General Requests and Revisions

SMALL BUSINESS

Example: edits to text, images, adding new sections. If your request is to make changes to multiple pages and requires more fields than the form allows, please schedule an appointment to discuss.

Turnaround times:
Depending on the complexity of the request, please allow 5-14 business days. We can usually get to requests sooner, but we must allow additional time for the unexpected.

Cost: 
$85/hour

Rapid Turnaround Requests

1-3 days

Cost: 
Add 50% to your current hourly rate.

Emergency Fixes

24-48 HOURS

Any website issue that is hindering business (ie. website down, e-commerce not working)

Cost:  Depends on source of issue. See below

Plugin conflict = hourly rate

Client error =  hourly rate

Bug stemming from Developer error = No charge

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