Sit back and relax, we’ll handle it!
Change Requests + Client Area
We highly recommend that you plan out any change request
you have and submit a week or two in advance of needing the
change.
This allows us to follow a proper approval process as well as fit
the request into our existing development schedule. Rapid turnaround
requests require us to pause an existing client project, already in
progress, in order to work on your change request
Turn-Around Times
General Requests and Revisions
SMALL BUSINESS
Example: edits to text, images, adding new sections. If your request is to make changes to multiple pages and requires more fields than the form allows, please schedule an appointment to discuss.
Turnaround times:
Depending on the complexity of the request, please allow 5-14 business days. We can usually get to requests sooner, but we must allow additional time for the unexpected.
Cost:
Up to *4 hr/mo is included – if you have a Small Business monthly website package.
Up to *8 hr/mo is included – if you have Growing Business website package.
*hours do not roll over to the next month
Hourly rate – if you are on a hosting and maintenance plan
Rapid Turnaround Requests
1-2 days
Cost:
Add 50% to your current hourly rate.
This applies to Website Package Plans and Hosting + Maintenance Care Plan clients.
Emergency Fixes
24-48 HOURS
Any website issue that is hindering business (ie. website down, e-commerce not working)
Cost: Depends on source of issue. See below
Plugin conflict = hourly rate
Client error = hourly rate
Bug stemming from Developer error = No charge
